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Body Repair Questions
Am I required to get more than one estimate?
The answer is NO. You are not required by law to get more than one estimate. Prestigious can provide your insurance company (no matter who they are) with a detailed estimate of all repairs necessary for processing any claim. Prestigious is able to instantly send a damage quote along with digital pictures directly to the claims office. For more information on your legal rights view our California Insurance department law page.
Is the estimate going to be the final cost?
Not always, repair estimates will vary. There are sometimes "hidden" costs (items we cannot see until the vehicle is disassembled for further inspection) that arise. The Prestigious staff will document any additional costs directly with your insurance carrier, guaranteeing there will be no additional or "out of pocket" costs to you. A lower estimate may not include necessary detail oriented items such as front or rear wheel alignments, re-aiming your headlamps, safety checks, etc. It?s your vehicle and the second largest investment people make. Preserve its value and your safety by having it repaired professionally.
Who may authorize repair on my vehicle?
Only you, the owner, can authorize repairs on your vehicle.
Will my car or truck ever be the same? Even if it has structural damage?
Yes, Prestigious uses the Genesis 2 laser measuring system that allows us to reconstruct unibody and conventional frames, and suspension to factory specifications with less than 1mm tolerance. All structural repairs come with a before and after computerized print of dimensions. Also a computerized print out of suspension and alignment specifications are provided at the time of vehicle delivery if requested If my vehicle?s frame is damaged is it a total loss? No. A car is a total loss only when the price of repairs exceeds the insurance companies determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art measuring system , can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced. Ask an Auto Body Technician
How long will the repairs to my vehicle take?
Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle.
Can you match the paint that is currently on my car?
Yes, paint can be calibrated to match the vehicle?s current paint specs. Each vehicle has a factory paint code that acts as "DNA" for your finish color. All paint is mixed to factory specs, and then hand adjusted by our expert refinish staff to assure our GUARANTEED color matches. If you have any questions please feel free to ask our staff refinish expert Rande Lance.
Do you use factory OEM parts?
Yes, OEM / factory parts are available for all repairs. Each repair comes with a detailed form stating the origin of the parts.
Do you warranty the work that has been done?
Yes, we stand behind everything we do here at Prestigious Auto Body. Click the link to see our written warranty. In almost all cases Prestigious offers a "Lifetime" warranty that will cover all repairs related to craftsmanship.
Can you buff scratches from my paint?
Yes. Depending on the severity, minor scratches can be removed, and / or improved by a process known as "color sanding and polishing". This process can be performed on a complete exterior, or a small isolated area depending on your needs. Any scratch that is below, or into the "clear coat" or "can be felt with a fingernail" will need refinishing.
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How often should I detail/wax my vehicle?
We have many clients that use our services in various different ways. We recommend that your auto gets waxed a minimum of once every three months (once per month for darker colors), but this really depends on the weather conditions, and things like inside or outside storage. Once you are a customer and have used our services or recommend anyone to use our services, we offer this wash and wax at no charge to you for the next two years. Wash and wax
Will detailing get dents and dings out of my car?
Unfortunately not. Detailing only improves the very top condition of your interior and exterior, but our body tech team will be glad to help you on this one. We do have a process called "paintless dent removal" available. Ask a representative for more information.
I have little paint specks on my paint - can this be removed?
Commonly known as "over spray" this can be improved upon and in most cases removed completely from the exterior of your vehicle. All cases vary, and a member of our staff will advise you of the forecasted results at the time of your consultation.
Will detailing improve resale or help me with lowering my costs with a lease return?
Almost always YES! A clean vehicle is a vehicle that appears to be taken care of. We have seen many clients enjoy quick sales once detailed.
Can I get a ride home when I drop off my car?
Yes, we would be happy to provide this service to you. We want each customer?s visit to be a positive experience and will work diligently towards that goal. We provide a pickup and delivery service.
How can I get a rental car?
If you need a rental car, we can help you make the necessary arrangements.
How will I know when my car is done?
You will be notified by phone when your vehicle is ready to be picked up. Feel free to call or e-mail our staff during the repair process if you have questions or concerns.
Can I wash my car? Recommendations how to keep your finish beautiful.
Always rinse before washing to remove all abrasive grit that can scratch the finish. Wash the car frequently, preferable by hand. Often water alone will clean the car thoroughly. For heavy soil, a mild car wash solution (not detergent) is recommended. Wash our car in the shade, not in the sun. Rinse off completely, then hand dry with a chamois or terry cloth. OR JUST LET US DO THE WORK FOR OUR SINCERE THANKS FOR YOUR VALUED BUSINESS! We APPRECIATE HAVING YOU AS OUR CUSTOMER, AND LOOK FORWARD TO SERVING YOU IN THE FUTURE.
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